Reinvent: Operate smarter to deliver results.
As agentic labour emerges, distinctions between employees and non-employees begin to break down. HR, payroll and learning must evolve into a cohesive Total Workforce Management capability— enabled by automation, personalisation and horizontal integration across legacy functions. This is not simply a mindset shift; it is a new operational muscle that must be built.
Realise: Accelerate change to capture value.
To begin, MUFG joined forces with KPMG LLP to modernise its core HR platforms and refine its operating model, thereby establishing the digital foundation capable of supporting ongoing workforce evolution.
In progressing that workforce evolution, MUFG and KPMG know what taking care of people in a time of disruptive change looks like. Every year, as MUFG moves its executives and their families to new countries around the world, it looks to KPMG to make it as seamless as possible and deeply human. We bring an empathetic and highly orchestrated approach so MUFG’ s leaders can stay focused on the business, no matter where they call home.
Now we’ ve turned that same capability on the next set of disruptive changes happening across the industry. We believe that winning with AI is not about platforms alone – it is about engaged people. A human-centric approach builds trust and momentum. Shifting focus from ROI to ROX( Return on Experience) helps leaders assess whether work is becoming better, easier and more meaningful, often a leading indicator of long-term value.
Value emerges when leaders articulate a clear business imperative for AI and co-create that vision with employees closest to the work. Empathetic, curious leadership – supported by practical, dayin-the-life guidance – sustains adoption.
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