MUFG
“ It’ s really important,” Beth says,“ and what I’ ve learned over the last couple of years is that, in terms of actions, I’ m a big believer in doing a few things really well. Choose a few themes, start at the top of the house, drive them down through every business and do them really well. And when we either complete an action or add a programme, we frame it as: you said it, we did it. We’ ve taken our survey and been able to use it as a very effective tool. It’ s not just a data dump that you put in the drawer.”
Serving future talent Looking ahead, Beth sees economic and geopolitical volatility as one of the core challenges facing HR leaders, with the rapid pace of change calling for flexibility and greater anticipation of future trends.
“ Beyond that, the big elephant in the room for all of us is AI,” she says.“ We’ re considering how it will change the workforce of the future, the way we do work, the way we think about work, the way we hire, train, develop and more. It’ s literally a game changer for everything.”
MUFG has already begun adopting AI solutions, with capabilities being embedded through vendors. Microsoft Copilot is being rolled out across the workforce and the team is now looking at enterprise-wide processes that can be simplified and made more effective. Beth is equally focused on AI’ s impact on her role including the skills the future workforce will need, the development that will have to evolve alongside them, and the questions about talent that don’ t yet have clear answers.
“ There’ s a lot of immediate stuff happening,” she says,“ and then there’ s much more future-based predictions and setting ourselves up for changes that we have to pay attention to. I’ m trying to stay very close to the business strategy around AI, and our global as well as regional HR support has to be right in line with that. More broadly, we’ ll stay business aligned, focused on people and fostering a great culture for everyone. MUFG is an amazing place to work and, despite the changes outside our environment, I want us to provide the stability and opportunities that people need to truly thrive.”
20 May 2026