Capco combines financial services expertise with technology advice and delivery to support NatWest Boxed’ s embedded finance growth

As banks explore new ways to deliver financial services, flexible technology platforms have become increasingly important. NatWest Boxed’ s journey began with Mettle, a digital banking proposition that provided the foundations for its broader embedded finance ambitions – and Capco, a Wipro company, has worked alongside NatWest Boxed from the outset.

Capco’ s relationship with what is now NatWest Boxed began during Mettle’ s early development, when it helped build the proposition, strengthen NatWest Boxed’ s internal capabilities and shape the technology platform that would support the next stage of growth.

Chris Rahnejat, a Capco Partner working closely with NatWest Boxed, has been involved from the beginning, advising on the M & A activity that preceded the latest project and leading the architecture design for the platform behind it.

Building the foundations of NatWest Boxed Capco’ s relationship with NatWest Boxed began in 2017, when the proposition that would become Mettle was first being developed. The original team comprised six people, split between NatWest Boxed and Capco. Capco was instrumental in getting Mettle off the ground and helped NatWest Boxed build its own capabilities.

Today, NatWest Boxed has its own leadership and excellent engineering capability, with Capco providing specialist advice and additional capacity where required.

“ If you look at the relationship today, on any given piece of work, the majority is now Boxed-owned capability – NatWest Boxed’ s own leaders and engineers – and we mainly provide advice and surge capacity,” Chris says.

Capco also supports NatWest Boxed through a combination of product expertise, architecture, engineering and delivery management, helping the team make decisions as well as execute them.

Keeping future options open Mettle demonstrated the potential of the proposition, but its early infrastructure relied heavily on third-party services.