NATWEST
In a bid to accelerate NatWest ’ s technology transformation , Pillar emphasises that the main goal is working out which is the right and best application of technology to solve problems . And some of those technologies are more commonplace than many may realise . Hot topics like generative AI and Machine Learning ( ML ), for example , are among the technologies that support Pillar and his team in their payments work . Gen AI and ML can provide supporting staff with prompts and even solve repetitive challenges before engaging a human to manually process an action .
And it doesn ’ t stop there . Pillar and NatWest are exploring how emerging technologies can aid with the schemes and regulatory obligations involved within the payments industry .
“ We are leveraging ML to understand what these changes are and apply that to some of our systems and give us a summary of what we need to do ,” he shares . “ For example , the Prudential Regulation Authority ( PRA ) regulator may be suggesting we do ‘ this ’, but how does that really translate through to some of our systems ? It also means we don ’ t have to read extensively a 700- page document , for example . The ML can give us an appraisal of what it is and then we can actually put our experts and expertise into the areas that need it .”
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