NATWEST
Being there for the customer every step of the way Technology infrastructure is vital in supporting payments services , which is considered critical national infrastructure both within NatWest and as part of the wider economy . Because of this , the vast majority of NatWest ’ s services must be available 24 / 7 and , as a result , must be highly resilient .
To maintain this , and because technology has adapted at such a pace in recent years , Pillar and his team have had to leverage and migrate some of its systems into that world of public cloud . “ Equally , we are making sure that , where platforms cannot take advantage
“ It ’ s that very niche dark art of trying to do new things without any impact . Like riding a bike and changing the front wheel without stopping ”
JOHN PILLAR DISTINGUISHED ENGINEER AND HEAD OF PAYMENTS ENGINEERING & ENVIRONMENTS , NATWEST natwest . com 9