NEO TANGENT
Yash cites the Red Sea crisis – which has impacted countless customers and their shipments – as an example of how this approach can prove beneficial .
“ Because of our mindset , we had alternate solutions ready ,” he explains . “ We didn ’ t have to spend time thinking and planning for decisions – the alternate solutions were ready , and we were agile enough to pivot and respond swiftly to customer needs .”
Of course , the importance of domain expertise becomes evident in such situations : “ We used to – and still have – world-class technologies , but we still faced numerous challenges during COVID .
“ The first area impacted was the supply chain , which means there is something that needs to be integrated with technology – and that is the domain expertise . Leveraging our domain expertise , we can deliver solutions which are resilient , responsive and agile .”
This focus on resilience and agility has become a standard expectation in the industry . Pre-COVID , procurement and supply chain were seen as “ operational and tactical topics ”, but now they lie at the centre of boardroom discussions .
“ Customers expect almost-realtime visibility of their shipment ,” Yash continues . “ Sustainability is at the core
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