NCDAC
In terms of the future for him and his colleagues , Glenn says that , with the US and statewide election coming up , there could be leadership changes on the horizon , and that this “ always creates delays with implementing new solutions as the funding and directives change ”.
On the technology front , he says his team will “ continue to increase our cyber protection posture , grow our telehealth service offerings , modernise our offender management solutions , and continue the deployment of our educational services for Hope University ”.
He adds : “ We will also look ahead , to explore new innovative solutions to increase safety , operational efficiencies and to reduce costs . Oh , and of course finding ways to leverage AI .”
Glenn says the challenges posed by his role are many and varied , but that the biggest issue is “ protecting lives across the two departments , every moment of every day with limited personnel resources ”.
“ It ’ s difficult attracting new talent due to the present compensation models for State employees ,” he explains , adding : “ The government doesn ’ t pay what the private sector pays . Although this area of the country is a hotbed for technology talent , we can ’ t compete .”
He adds that another difficulty is that , with his team under the purview of the NC Department of Information Technology , “ there are often competing priorities in seeking to support the two departments , which can cause delays and cost overruns ”. dac . nc . gov 15