NCDAC
There are no shortcuts to meeting such challenges , he points out . “ You just need a personal commitment to public service , dedication and a lot of overtime .”
It is certainly a challenging role , but also hugely rewarding , says Glenn .
“ I get to work with some amazingly talented and committed individuals including my leadership team , plus the technology we ’ re implementing and supporting is making a difference not only to our 20,000 or so staff but also to the citizens of North Carolina .”
He continues : “ The thing that goes to the heart of what we do is building relationships , both within the internal business units and with vendor partners ,” says Mack . “ It is this that leads to increased success , and it also builds trust .”
This approach feeds into Glenn ’ s personal credo , which is to “ build relationships , treat people with kindness and always choose to use the telephone over an email ”.
In terms of looking to the future , in the world at large , we have all seen how much influence AI is having , and it is no different in the adult correction space .
“ There ’ s definitely strong interest by leadership to leverage AI ,” says Glenn . “ We currently use it for facial recognition solutions , application development coding , and application quality assurance testing . We are also working to create an AI infrastructure to help modernise our offender management solution .”
dac . nc . gov 17