“ It ’ s a result of recognising the important role that data and analytics play , in helping you to make decisions and to develop effective strategies that not only support your business , but improve and grow it ”
Chris Hutchins , VP , Chief Data and Analytics Officer for New York State ’ s Northwell Health
The value of data and analytics is particularly evident in the midst of the current crisis . Northwell ’ s emergency operations centre uses analytics to monitor call center volumes , occupancy rates , staffing and load balancing and multiple other critical data points to enable coordination of critical activities . Hutchins explains : “ We ’ re monitoring where we have capacity to send the patients so that there are no surprises and sites are prepared when patients arrive .”
The company also uses analytics to make predictions such as anticipating what the demand for ICU beds , ventilators and personal protective equipment will be , along with how many staff and transportation vehicles are needed . “ It helps us to see in which locations we ’ ll need vehicles , and where we ’ ll need to bring in assistance from the countless professionals that have come to support us in New York from across the country , as well as local and state government . All of those things are being supported with data and analytics .”
Similarly , analytics is also enabling the company to better coordinate care so it can provide the right level of information for scheduling , for example when a patient is due for various screenings , or lab testing .
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