NOVANT HEALTH
AI
on the frontline : digital transformation at Novant Health
has its hand on the pulse , if you will . That ' s probably one of the things that ' s most fulfilling for me .”
Digital transformation at pace , propelled by COVID-19 As is the case with countless companies – both within and outside of the healthcare sphere – the global COVID-19 pandemic proved critical in accelerating Novant Health ’ s digital transformation plans .
“ If we go back to when Novant Health first started on its digital transformation journey , we completed a thousand or so virtual visits prior to COVID-19 ; then , starting at the height of COVID-19 , we were doing 200,000 per month .”
“ Think about how technology has allowed us to reach our patients without having to overextend a patient ' s reach . Are they able to get to the hospital ? Are they able to get to a clinic ? Well , we ' ve been able to take that off the table and say , ‘ No , we come to you ’.”
Driven by unprecedented challenges and the need to pivot almost overnight , the pandemic saw the technology deployed in healthcare evolve at a phenomenal pace .
“ COVID-19 presented numerous challenges , and it pushed providers to move quickly on some large-scale changes , which normally would have taken years , or even decades , to accomplish ,” Nchege says .
And , in the weeks and months since , this pace of change has shown no signs of slowing . “ At Novant Health , we ’ d already built agility into our system . So teams have been able to quickly and seamlessly pivot to serve our patients ’ most pressing needs .
“ Novant Health offers home-based virtual technologies , like TytoCare , that help patients capture basic diagnostics – including heart and lung sounds , heart rate , temperature , and images of inner ears , throat , and skin – for their primary care visits , remotely .
6 novanthealth . org