17 ment a user interface in the room that has seen a tablet based in every hotel room . The tablet is the controlling point for the user to control all features in the room such as operating the TV , browsing the internet and opening or closing the curtains . The tablet really becomes the portal for the guest in the room to interact with the rest of the room .”
Operating with a firm customercentric approach , Scott understands the importance of putting guests at the centre of every decision Okada makes . “ We ’ re very focused on how to engage with guests in a better way than ever before . We ’ ve diversified our languages so that our technology can be tailored for each specific guest , regardless of the language they speak ,” he explains . “ It allows us to guide the guests with specific language requirements to the staff member that most suits their needs . For example , if we were to find a guest in a room that speaks Mandarin , we would know that they speak Mandarin based on the preference selection when they check into the room , which means that
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