CLICK TO WATCH : ‘ OKADA MANILA NOW ’ 23 if a call was to come through from the guest ’ s room , it would automatically be diverted to the most appropriate staff member to assist in the language that suits the guest .”
With all companies encouraged to adopt an increasing level of technology to enhance their services , Scott believes it has become essential to ensure there is a clear strategy in mind when introducing new technology . “ Whatever you want to implement should have a purpose and goal ,” explains Scott . “ You shouldn ’ t just deploy technology for the sake of having technology . It ’ s crucial to have an end objective of what you want to achieve in mind before implementing any technology . It ’ s been a journey because we started with just English-only platforms but soon realised that a lot of the guests were frustrated because they couldn ’ t engage with the technology on our English version . This encouraged us to transition our guest interfaces into becoming multi-lingual platforms that enable us to engage with the guests better , quicker and without
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