When that ownership is fuzzy, pest control drifts into a reactive cycle
Dr. Jim Fredericks
Sr. Vice President, Public Affairs
NPMA
Commercial pest control decisions are rarely owned by one person anymore. Procurement is typically involved in vendor selection( 85 %), but facilities( 70 %) and health & safety( 62 %) are deeply engaged too. That mix indicates pest control is increasingly treated as shared risk management, not just a facilities line item. The strongest organizations make ownership clear: one internal leader, often Facilities or EHS, sets program outcomes and holds the vendor accountable, while procurement supports with consistency, pricing discipline and contract structure. When that ownership is fuzzy, pest control drifts into a reactive cycle: the pest control vendor gets called only after there’ s a sighting, documentation becomes inconsistent and the root causes never get solved.
The more useful question isn’ t who’ s in the room, it’ s who holds the vendor to the outcome once the contract’ s signed
Aaron McMillan
Senior Editor
Procurement Magazine
The 85 / 70 / 62 split across procurement, facilities and health & safety is less a governance model than a governance symptom. Three departments touching the same decision usually means no single owner is accountable when things go wrong, only when they need signing off. For a procurement audience, the more useful question isn’ t who’ s in the room, it’ s who holds the vendor to the outcome once the contract’ s signed. Until that’ s named,“ shared ownership” is really shared exposure.
Section 1: Governance, Ownership & Decision-Making 13