REVIEW CYCLES, TRIGGERS & CONTRACT MATURITY
WHAT TYPICALLY PROMPTS A RE – EVALUATION OR REVIEW OF PEST CONTROL VENDORS?
72 %
Contract expiry
60 %
Poor performance / service failures
52 %
Cost review exercises
47 %
Change in facilities / scale
38 %
Stakeholder feedback
29 %
Regulatory / compliance changes
KEY TAKEAWAY
You don’ t lose accounts only at renewal time; you lose them when service slips and the customer starts building a case to shop around
32 The NPMA and Procurement Magazine Survey 2026