This is important to understand, especially in customer-facing settings where optics matter
Dr. Jim Fredericks
Sr. Vice President, Public Affairs
NPMA
Most respondents say pest control is simply a normal part of operations( 57 %), but it would be a mistake to ignore the rest: 19 % are concerned about reputational risk and 14 % worry about employee reactions. That’ s especially true in customer-facing settings where optics matter. The right approach is balance: discretion where needed, but never secrecy. Professional pest management should look planned and controlled: clear communication, clean and professional onsite conduct and reporting that explains what’ s being done and why. When stakeholders understand the program, the presence of pest control becomes reassuring rather than alarming.
The 19 % citing reputational risk shouldn’ t be filed away as a minority concern
Aaron McMillan
Senior Editor
Procurement Magazine
The headline number is reassuring, 57 % call it a normal part of operations, but the 19 % citing reputational risk shouldn’ t be filed away as a minority concern. In customer-facing sectors like retail and food & beverage, that’ s a live commercial issue, not a footnote. Worth pulling out as a sector-specific angle if this runs as a feature rather than a straight results piece.
Section 8: Visibility, Reputation & Internal Perception 45