turn directions through the building,” Jeff explains.“ If your wait time is too long, we might send you a coupon for a coffee instead.”
The platform also underpins Rush’ s virtual specialty care offering, an area where many health systems have struggled to gain traction. Rush now provides more than a dozen specialities virtually, from oncology second opinions to dermatology and transplant intake.
“ Many other health systems around the country have struggled with virtual specialty care,” Jeff notes.“ It’ s been a gigantic success for us at Rush.”
Rush has also partnered exclusively in Chicago with Amazon’ s One Medical primary care service, connecting patients electronically to virtual specialists. Jeff describes the arrangement as a success for both organisations.
Ambient AI eases clinician burden Ambient AI documentation – technology that listens to clinical conversations and generates notes automatically – has become one of Rush’ s most impactful AI deployments. Around 800 of Rush’ s roughly 1,000 doctors now use it. Rush works with Suki, a company building rush. edu