Agentforce Health( formerly Health Cloud)
How Rush Expands Care Capacity with Salesforce
The first part of our journey was combining data in Health Cloud and Data 360, normalizing it, and putting it in a place where we could actually work with it.
Agentforce helps drive actual solutions. For example, a call center rep might handle 25 different tasks, but if we replace part of that work with Agentforce, it allows the human rep to focus on more complex cases.