How Santander International Captured over 25 % Regional Market Share of New Business Through Their Work Café Initiative , Backed by Cloud-Based Digital Transformation
Santander International ’ s digital innovation journey with nCino started in 2021 , with a goal to reinvent how they onboard and interact with new customers , originate , and approve mortgage products .
This ensures Santander International employees can achieve faster processing , reducing offline tasks and re-keying , whilst generating documents at the click of a button .
With the nCino Cloud Banking Platform , a SaaS solution focused exclusively for financial services that provides a unique combination of scalability and adaptability , Santander International was able to replace manual processes and disconnected journeys across the lending lifecycle .
“ Through this strong partnership , we were able to bring residential purchase and re-mortgage journeys live in six months , with buy-to-let following just three months later ,” says Wil D ’ Costa , Mortgage Delivery Lead at nCino . “ It ’ s really a testament to the collaboration between the two teams that helped ensure a successful delivery through a pragmatic and phased approach .”
nCino ’ s single platform provides a 360-degree picture of customer data and quickly surfaces all relevant information for a mortgage application in one place .
As a direct result of this transformation , Santander International found that use of nCino ’ s platform reduced time to offer on average by more than 50 % and the speed of offer letter creation accelerated from an estimated 3 hours to 30 minutes per case .
Now running end-to-end journeys across the UK , Jersey , and the Isle of Man , Santander International offers a consistent colleague experience for easier cross-team collaboration on a single platform .
“ The core vision of combining agile cloud-based technology with direct customer interaction through the Work Café initiative has set Santander International apart from the competition , driving significant market share , returning customers , and nearly £ 1bn in new lending ” says Sean Gunning , VP UK & Ireland , nCino .
nCino ’ s mortgage solution allows financial institutions to transition away from legacy architecture and remove manual processes that lead to high cost , inefficient operations .
In an ever-evolving and competitive market , nCino gives institutions the ability to configure the platform precisely to their requirements and eliminate vendor dependencies . This means lenders can make changes directly on the platform , and react more quickly to market shifts , customer preferences , and evolving regulations , while bringing products to market in a matter of hours , not months .
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