“ Our stated vision is that we ’ re going to be a digital bank with branches , and a human touch ”
JASMEET NARANG CHIEF TRANSFORMATION OFFICER & FINANCIAL CRIME DIRECTOR , SANTANDER UK
Indeed , Santander ’ s latest mobile banking app is relatively new , and Narang is pleased to see it receiving rave reviews and challenging the best practices set by the likes of other challenger banks .
“ In the UK , we ’ re in the process of migrating customers from the old platform to our new one ,” adds Narang . “ We ’ re doing this in a controlled manner over the next couple of months , as opposed to going crazy about it . It ’ s about making sure customers are comfortable shifting over .”
Narang continues : “ The advent of digital mobile banking post-COVID-19 amongst the population in the UK has gone sky-high , frankly .
16 santander . co . uk