SANTANDER UK
“ It ’ s not just efficiency that we ’ re trying to achieve , but actually growing in the market . That ’ s the next phase of our development ”
JASMEET NARANG CHIEF TRANSFORMATION OFFICER & FINANCIAL CRIME DIRECTOR , SANTANDER UK
Narang explains : “ All our relevant experts gathered round the table and said , ‘ this is the framework we ’ re going to set up , this is how we ’ re thinking about use cases where we can apply AI on the ground , and this is the support we ’ re going to give team members who come up with new ideas on how to best use AI ’. It ’ s about finding the best use for AI , not using it for the sake of it .”
For Narang and co , they ’ d rather not let the possible applications of AI languish in the bureaucracy of the organisation , instead testing possible applications as quickly as possible .
“ The aim is to continue to implement AI ,” adds Narang .
We believe in working with and building strong partnerships with third-party strategic partners where their expertise will enhance our ability to deliver for our customers . We make sure their solutions are closely aligned with our existing frameworks and standards .
Santander : Scaling the skyscraper Indeed , while the foundations Santander has in place will help it on its growth path , for Narang and co , today it ’ s about scaling the skyscraper from established foundations .
“ We ’ re looking to scale from all angles ,” asserts Narang . “ So , not only for personal customers but for businesses too .”
Of course , Santander UK will look to stay at the forefront of technological innovation . For Narang , the financial institutions that succeed in implementing solutions like Gen AI will be those that apply it to the right use cases .
“ The technological landscape will always continue to change and evolve ,” he says . “ There ’ s always innovation coming for the big tech giants and other niche players .
“ For me , the key to success is how an organisation best utilises the technology on offer because there ’ s no technological dearth right now ; it ’ s booming .
“ It ’ s about using technology most suitable for individual needs – that will be the hallmark of an organisation ’ s success and , at Santander UK , we have a strategic workforce plan to ensure we ’ re using the latest innovations in the right way .”
20 santander . co . uk