SANTANDER UK
“ So , that ’ s what I do , and I couldn ’ t imagine doing anything else .”
Of course , life as a Chief Transformation Officer doesn ’ t come without its challenges , particularly when you ’ re at a large financial institution like Santander .
For Narang , it ’ s pulling together the breadth of the organisation into an aligned , transformative path forward that is the most challenging feat to achieve .
“ One day you ’ re dealing with a tech team , the next day a data team and then the third day a customer-facing team ,” he says .
“ So , managing relationships across different divisions can , of course , be challenging , particularly when you ’ re bringing everyone on board to the same vision , the same goal for transformation and the same objectives for banking transformation .
“ At the same time , covering the breadth of the organisation is what I like . It ’ s a challenge I relish and it ’ s why I ’ m in the job , to help align up to 20,000 employees with one aim .
“ The only way you can achieve this is by collaborating effectively with various stakeholders at every level of the
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