SAP
Darcy MacClaren , Chief Revenue Officer for SAP Digital Supply Chain , on why Joule takes AI out of the sandbox and places it at the heart of businesses
In launching Joule – SAP ’ s naturallanguage , generative AI ‘ co-pilot ’ – SAP CEO Christian Klein spells out how it has the power to redefine both the way businesses and people work . “ Joule will know what you mean , not just what you say ,” Klein tells the world .
Joule will be embedded throughout SAP ’ s cloud enterprise portfolio , and is aimed at the estimated 300 million enterprise users around the world who work with SAP cloud solutions . It is built to deliver proactive and contextualised insight from across the breadth and depth of SAP solutions and third-party sources – and one area in particular is set to reap huge benefits from it : supply chain .
Darcy MacClaren , Chief Revenue Officer for SAP Digital Supply Chain , says : “ AI has the potential to revolutionise supply chain management because it ’ s going to enable better decision-making , improved efficiency , reduced costs and meaningful sustainability initiatives . As AI becomes more accessible , we will see increased adoption and integration of it across supply chain operations . It ’ s a game changer .”
Based on an understanding of a customer ’ s processes , Joule is able to provide the customer not only with intelligent insight , but can also make recommendations designed to deliver outcomes faster .
“ This capability is now available across the SAP portfolio , and it ’ s going to be incredibly important to supply chains ,” she says . “ You can interrogate Joule . You can ask questions such as , ‘ Were there any issues in my last supply planning run ?’ Joule will then let you know what ’ s going on in your planning cycles , and what you need to do about it . It will make suggestions by comparing different planning runs .”
SAP ‘ will become the largest AI enterprise bar none ’ Because AI is embedded across its solutions , MacClaren explains that Joule “ is set to make SAP ‘ the largest AI enterprise out there , bar none ’.”
“ Supply chain is the key area where folks are using AI for ,” she adds . “ Joule can contextualise data from multiple systems . This results in insights that help people get work done faster and drive better business outcomes in a secure , compliant way .”
“ Think of well-known consumer apps that have AI embedded , such as Siri , Uber and Microsoft Office ,” says MacClaren . “ We have that now in SAP . Our mission is to enable and accelerate the adoption of AI to create business value . It ’ s infused in the business process , and that ’ s what SAP ’ s business AI is . It ’ s an integrated feature .
“ We are also exposing business AI to extend services through our business technology platform .”
4 sap . com