SERVICENOW
ServiceNow’ s website showcases the corporate titans it’ s enabling to evolve: Uber, Delta Airlines, Kraft Heinz, Visa.
Even Amazon has stood on stage to talk about how ServiceNow’ s AI helps the company drive automation in its operations centres.
The success stories share common threads – and Damien has distilled three key lessons from watching early adopters.
First, successful organisations start small rather than attempting wholesale transformation.
Second, these companies focus on business-critical use cases that demonstrate clear value.
“ AI takes the repetitive and the predictive – and humans bring judgement, creativity, and more importantly, empathy. The best outcomes come from when you blend both together”
Damien Davis, Senior Director, Customer Excellence Group, ServiceNow servicenow. com 11