SERVICENOW
“ Business leaders need to ask the right question and adapt quickly, otherwise their competitors will win the race as we’ re hearing – and they need to bring their people along with them.
“ AI takes the repetitive and the predictive, humans bring judgement, creativity, and more importantly, empathy,” Damien says.“ The best outcomes come from when you blend both together.”
Damien acknowledges something that many AI discussions ignore: that the technology works best when it complements human capabilities rather than replacing them.
The companies seeing real success focus on augmenting human decisionmaking rather than eliminating human involvement altogether.
For enterprise leaders still stuck in the experimentation phase, Damien’ s advice is to anchor AI initiatives to specific business problems rather than technology experiments.
“ Pick one use case that impacts revenue, cost or risk, prove the value, then scale the approach,” he says.
“ We use judgement, creativity, empathy and curiosity. If you blend both together, that’ s how you get the relationship between human expertise and AI evolving.” servicenow. com 17