Senior Director Damien Davis shares how ServiceNow drives real business outcomes by embedding AI into workflows and partnering for measurable impact
SERVICENOW
Senior Director Damien Davis shares how ServiceNow drives real business outcomes by embedding AI into workflows and partnering for measurable impact
erviceNow was founded in 2004 by software architect Fred Luddy with a mission to make the world of work, work better for people. When Damien joined the company in 2011, it was still a pre-IPO startup with approximately 350 employees.
Today, ServiceNow is a 28,000-person global leader, trusted by some of the world’ s largest brands to drive digital transformation across the enterprise.
After 14 years at ServiceNow, Damien has seen the company’ s evolution alongside AI – and subsequently has found himself an important part of the heart of ServiceNow’ s strategy.
As Senior Director in ServiceNow’ s Customer Excellence Group – the human side of it’ s success – Damien is the key to shaping ServiceNow’ s go-to-market AI and customer success strategy.
It’ s a problem that’ s creeping into more and more executives’ minds – now they have invested in AI fully, all eyes are on the return. But when CFO’ s start asking questions about return on investment, some boardroom conversations are facing a harsh reality.
4 servicenow. com