Amdocs system remains at the heart of Sunrise operations
Amdocs system remains at the heart of Sunrise operations
Riki Efraim-Lederman and Oleg Volpin explain how Amdocs ’ comprehensive Kenan system is enabling Sunrise to provide a flawless service to the end customer
The successful business relationship between Sunrise and Amdocs stretches back several years , thanks in large part to the excellent Kenan billing system , on top of the core CRM and Service Inventory platforms , provided by the latter .
When Sunrise recognised the need to upgrade its billing capabilities , the Swiss firm knew it could call upon a tried and trusted partner .
Riki Efraim-Lederman , Division Manager at Amdocs , explains : “ Kenan is a really powerful engine that can monetise any product or business process for any customer . It can be deployed on-prem or on any cloud with open architecture , standard APIs and pre-built integration , to dozens of systems .”
Kenan upgrade takes place without disruption Sunrise uses Amdocs products in the vast majority of its features , resulting in absolute alignment between business processes and technical solutions . Kenan , it must be emphasised , is more than simply a billing system . It provides a whole range of services , including the capability to place new orders and provide new products to customers .
Amdocs ’ upgrade of Kenan for Sunrise was a smooth process from planning and execution through to post-production .
Oleg Volpin , Division President Europe and Telefonica Global at Amdocs , says :
“ You can think of the billing system as the heart ; when the heart is functioning , we are healthy people . When the billing system is functioning , the operation of the telecommunications provider is smooth . Kenan is the heart and is allowing Sunrise to operate flawlessly .”
Fruitful partnership set to continue Efraim-Lederman and Volpin are confident the bond between Amdocs and Sunrise will remain strong for many years to come .
“ If you think about a telecommunication and media provider ,” adds Volpin , “ you need to do a few things : allow your customers to buy new products ; address questions or issues that your customer has ; and generate money by charging customers for services . These are the three key services Amdocs provides for Sunrise .”