Tellworks using data to create the perfect supply chain
Tellworks using data to create the perfect supply chain
In a partnership with T-Mobile that ’ s lasted more than 15 years , Tellworks is removing inefficiencies from the supply chain using data and technology
Founded in 2005 , Tellworks is a supply chain organisation which has a long-standing relationship with telecom giant T-Mobile .
“ Our services enhance the supply chain of T-Mobile ,” explains Christo Makrides , Managing Partner of Tellworks Logistics , AIMSPlus Software and Makt-Trans Freight & Brokerage .
Tellworks ’ relationship with T-Mobile started back in 2007 , Makrides explains , beginning with the telco ’ s reverse logistics . “ Then around 2017 we began discussing a national contract for forward logistics , which we were awarded in 2018 ,” he says .
With the best interest of the customer at heart , the mantra of ‘ service first ’ is in Makrides ’ DNA , which he sees as the key ingredient to success . The use of data and analytics is critical in supporting supply chain operations and enabling Tellworks to customise T-Mobile ’ s supply chain to their requirements . “ The best technology wins the game ,” Makrides comments . “ The customisation of technology around the supply chain , specifically in telecommunications , was the oxygen that T-Mobile needed and is something that we worked very hard to provide and tailor to their needs , rather than provide a platform that is off the shelf and difficult to change .”
For Makrides , it is important to build upon the two organisations ’ relationship going forward . “ My goal is to have a strategic approach to our relationship ,” he says . “ I would like to create the perfect warehouse , the perfect transportation solution , and the best software platform . And I believe when , at the end of the day , we complete the mission we are going to provide a lot of cost-effectiveness .”
“ We ’ re going to take the inefficiencies out of the system , and that will translate into a more cost-effective programme within the partnership ,” Makrides concludes . “ I believe that will give us a long-term relationship . That is the goal for every vendor to be in partnership with such a huge organisation .”
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