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“ I remember the first calls to our task force . Do we have enough toilet paper and medical supplies for our retail and customer care and technology teams ? They never went home ! They stayed on the front lines . We shifted focus to our front lines so they could help our customers .”
Simpson and his team were relentless in their pursuit of the right products ; so their crews and personnel in the field , in stores and in call centers had what they needed to build the network and continue to serve customers during such a critical time . Their actions were a true reflection of what President of Technology Neville Ray , calls the ‘ always on ’ approach .
“ We turned our suppliers into partners at that point in time . We depended on each other and figured things out together . It ' s changed our culture and how we handle our partnerships with our key providers on a day-to-day basis ,” he added .
According to Simpson , the response to the pandemic was a triumph over adversity also due to more than 30 original equipment manufacturers ( OEMs ) that really stepped up and delivered .
“ We invested in our supply tool suite and advancements in technology , such as using drones for inventory management . Our network supply chain partner , Tellworks , invested to streamline our supply chain warehouse and distribution programs . With more than 2,000 diverse suppliers – there ' s tremendous opportunity to do more in this area – and many others to thank ,” said Simpson .
Guiding procurement in a non-traditional telco Simpson is an advocate of doing things the right way , especially in a company that is proud of its differences from its competitors and its Un-carrier brand .
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