Partnering Through Change: Supporting a CIO’ s Digital Workplace Journey
As a CIO, Thai Vong focuses on simplifying complexity and enabling people through technology, particularly in distributed, frontline-heavy organisations. That focus shaped a clear mandate: create a frictionless digital workplace that improves engagement and execution without adding operational burden.
As organisations scale, fragmented tools often slow decision-making and dilute communication. Rather than treating it purely as a tooling challenge, Thai further shaped the work around an employee experience lens, refining a role-based digital environment aligned to how people actually work across roles.
Implementation Approach: Strategy to Execution
As part of the digital workplace initiative, Impiger Technologies’ Nectere platform was utilised as an employee engagement solution with AI-enabled capabilities, built on Microsoft 365.
The platform supported consolidating enterprise communications and workflows into a unified digital workplace experience. Impiger’ s contribution focused on platform enablement, configuration, and integration, helping streamline access to information while maintaining flexibility across roles.
Capabilities Enabled
Through this approach, the digital workplace supported:
• A centralised hub for enterprise communications and resources
• AI-enabled self-service reduces manual effort
• Role-based, personalised content by function and language
• Engagement insights to support leadership visibility
• Structured collaboration spaces supporting operations
• Automated communications replacing manual processes
Together, these capabilities improved adoption and alignment across distributed teams.
Supporting CIO-Led Transformation
For Impiger, this work reflects a broader focus on supporting CIO-led digital workplace initiatives, bringing together employee experience, automation, and AI-enabled capabilities on a Microsoft 365 foundation. The emphasis is on helping leaders translate strategy into execution while building platforms that evolve with organisational needs.
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