As the country ’ s oldest company and holder of the exclusive contract to produce the nation ’ s coinage , The Royal Mint is an icon of British business . Expleo was offered a rare opportunity to partner with one of the country ’ s greatest establishments in its digital transformation .
Boosting commercial agility In 2020 , Richard Hobbs , Group IT Director of The Royal Mint recognised the significance of innovation within the technology function and formulated a plan to bring new technologies into the business , while accelerating time to market with new product offerings . This coupled with heightened customer expectations around seamless online experiences provided the impetus for the Royal Mint to replace legacy systems and digitalise manual processes that were tying up resources and time . The Royal Mint issued a tender for a project to digitalise its IT infrastructure , selecting Expleo to automate the testing of its e-commerce digital platforms and oversee the testing process for its switch to a new payment provider . Hobbs , architect of the
Royal Mint ’ s digital agenda , envisioned an ‘ automation-first ’ approach to IT refurbishment , geared towards expanding the company ’ s product suite and client base .
Streamlining website functionality Top of the list of deliverables was a highperformance website – RoyalMint . com . Expleo quickly implemented a robust testing framework to identify defects within the existing IT infrastructure and put in place a quality assurance tool that has allowed The Royal Mint to develop new functionality for a smoother customer journey . This intervention dramatically reduced the number of hours required to execute a core regression test pack by 80 %.
Expleo ’ s work to improve The Royal Mint ’ s website helped the company to unlock new revenue streams across its products . Additionally , the improved testing and bug detection capabilities decreased the risk of lost sales due to system downtime , while bolstering the security of The Royal Mint ’ s website , and mitigating the risk of cyber-attacks .