UATP Report October 2024 | Page 9

UATP

“WHAT WE TRY TO DO IS PROVIDE FANTASTIC SERVICE AND QUALITY AND VALUE TO OUR CUSTOMERS ”

RALPH KAISER CEO , UATP
Simplifying travel experiences Traveller behaviour has evolved in recent years , with travellers now wanting more customised solutions . Ralph also explains that customers are wanting high-touch travel experiences that are available via a mobile device .
Working with plenty of the main alternative payment brands , UATP is adapting to these changes by making travel experiences more seamless with ease of payment .
“ Payment should be transparent in a way that it shouldn ’ t create any friction for a traveller ,” Ralph notes . “ Most of the time when you ’ re travelling , the payment process has concluded , except if you ’ re checking into a hotel . But if you have to rebook or something , you shouldn ’ t be frustrated by the payment experience .”
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