From helping provide the best experience for patients to automating processes to save medical staff ’ s valuable time , IT has a crucial role in healthcare
UNIVERSITY OF MICHIGAN HEALTH-WEST
From helping provide the best experience for patients to automating processes to save medical staff ’ s valuable time , IT has a crucial role in healthcare
How healthcare providers offer their services has changed . As more services are based outside of traditional bricks-and-mortar settings - particularly in a post-COVID world - the use of technology is vital to bridge the gap between patient and provider .
Based in the greater Grand Rapids area , the second largest metropolitan area in Michigan , University of Michigan Health- West serves more than 250,000 patients annually . The jewel in its crown is a 208-bed hospital that sits on a healthcare village , where patients are able to connect to multiple different services , including patient-centred medical homes for primary care services across the community .
Over the last 16 years Joshua Wilda , Chief Digital Information Officer for University of Michigan Health-West , has seen the organisation grow and become more strategic as it expands .
“ When I first joined , we were the smallest healthcare system in the Grand Rapids area ,” Wilda says . “ We were up against some very big , nationally-known healthcare systems . And our goal was always to provide choice in the market to drive quality better , to drive care better .”
Having recently affiliated with Michigan Medicine in Ann Arbor , Michigan and rebranded , University of Michigan Health- West is continuing to expand its services .
4 uofmhealthwest . org