USTA
Be humble in terms of recognising what you do not know
Henry Lescaille Chief People & Culture Officer USTA
He acknowledges that while the USTA pays competitively, its“ secret weapon” is the cultural experience it offers.“ If I can’ t compete with you on a salary, I can absolutely compete with you on leadership, cultural and work experience,” he says.“ At the end of the day, every research study I’ ve read and considered in my work establishes that that’ s ultimately what keeps employees with a company. It’ s what keeps them happy and engaged.”
By leveraging the USTA’ s 145-year legacy while maintaining the agility of a modern organisation, Henry has turned“ culture” into a measurable business metric, citing that organisations with good engagement practices are“ two times more profitable.”
Ultimately, by“ adding the why to the what,” Henry and his team ensure that whether someone is an elite coach or a community volunteer, they are united by a singular purpose: building a healthier, more inclusive future through the power of sport. usta. com 19