VIRGIN MEDIA IRELAND no signs of slowing down . Now , the company is eager to leverage its innovations to better serve its customer base .
Looking ahead , John is optimistic about the company ’ s future trajectory as it seeks to bring new products and ideas to its customers .
“ What ’ s next for us is always that customer focus ,” he says . “ We want to continually evolve the best digital experiences for our customers to support our fantastic products .
We get great opportunities to investigate new products and new ideas . But I think , primarily , for me , it ’ s always about the customer experience . You can always make the customer experience better , delight them with different features on our app for instance .
“ Now that we ’ re ahead with our major transformation , it ’ s now about hunkering down and focusing on how we can make that customer experience better , week by week , month by month .”