“TECHNOLOGY IS MOVING FASTER AND FASTER AS THE DESIRE TO DO SOMETHING DIFFERENT INCREASES ”
JULIAN DAVIDGE DIRECTOR OF TECHNOLOGY SERVICE AND OPERATIONS , VIRGIN MEDIA O2
“ We are now in a place now where things that used to take days are now done at the click of a button , within a second . It ’ s freeing up so much time to ensure that we can focus on the right things rather than transactional tasks .
“ With the presence of social media , things have moved on so much that we are in a space now where sometimes our customers are telling us there ’ s a problem before we know about it . “ Predicting and preventing has become even more important than it was before , because the last thing you want to do is get told by your customer that there ’ s a problem .”
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