Derek continues : “ We ’ re currently working with VMO2 on a range of programmes spanning technology modernisation , commercial acceleration , optimisation of operations and , of course , their networks . What we ’ re trying to do is help them positively impact a number of areas such as improving customer experience and leveraging data and AI to better effect to drive results across VMO2 .”
“ And it ’ s via this approach that we engage with Julian , VMO2 ’ s Director of Technology and Service Operations , and his team . We ’ re helping them modernise their network , enable faster fault-to-fix resolutions and improve the experience for every single customer who is using the VMO2 network .” This sentiment is echoed by Velissarios Lataris , Managing Director , leading Accenture ’ s networks business in the UK and Ireland .
“ We ’ ve helped Julian and the wider network operations team to redefine and optimise their operating model in business operations and customer monitoring . We assessed these against our business best practices from a process technology , automation and people point of view .”
“ On the back of that activity , we defined a comprehensive set of transformation initiatives to enable data-driven automation , using tools like predictive analytics , AI , and Gen AI , while in parallel making sure that we don ’ t impact , in a negative way their customer experience , but in fact continuously improve it .”
In short , Accenture is working very closely with VMO2 to create a modern proactive and data-driven networks capability . And that , Velissarios adds , is what drives Accenture forward in its partnership with VMO2 .
“ We will continue building on the work that we have already delivered with Julian and his team to bring further innovation and automation to network operations ,” he shares .
“ Our ultimate aim is always helping VMO2 to provide a better experience to its consumer and business customers .”
This will be rolled out with the aid of AIand Gen AI- use cases to further increase efficiency , productivity and improve the operational response times to any customer facing issues and effectively drive towards a more unified operation to serve all of VMO2 ’ s customers .
Derek , Velissarios and their wider teams at Accenture are also working across other areas at VMO2 , including with its engineering teams , to improve the performance of VMO2 ’ s mobile network and the overall customer experience .
As well as this , Accenture and VMO2 have recently announced a partnership to deliver mobile private network solutions to enterprises across the UK .
Velissarios concludes : “ As the UK mobile private networks market continues to grow , we will bring our expertise along with VMO2 to help UK businesses unlock the full potential of 5G .”
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