Driving change in the healthcare industry requires a dedicated focus on the quality of the patient experience.

According to Lisa Gulker, chief nursing officer of Oracle Health and Life Sciences, the success of a healthcare organisation depends on connecting operational transformations directly to patient care.

“ Organisations understand that back-office operations aren’ t separate and distinct from care delivery,” Gulker says.“ When I worked on the front lines in healthcare, I relied on strong operational support to help deliver safe, efficient and highquality care for patients every single day.”

“ Whether we’ re talking about staffing, scheduling, supply chain, finance or even the employee experience, those operational functions directly impact an organisation’ s ability to achieve its strategic goals.”

Unifying disconnected systems

Despite these systems being critical for running a healthcare organisation, business and clinical operations have historically been separated.

“ Disconnected systems create inefficiencies that directly affect the patient experience,” Gulker says.

Oracle Health and Life Sciences addresses this head-on by connecting clinical and enterprise applications.

By unifying these applications on an AI-powered platform, organisations can align staffing and supplies with near real-time clinical demand.

“ That gives us a capability set that most offerings in the market don’ t have,” Gulker says.“ Now, decisionmaking and execution become much more achievable. Leaders have better visibility into workforce capacity, patient throughput and operational readiness.”

“ If operations are running smoothly, then clinicians can focus on the reason they came to work, which is to take care of patients.”

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