BMO
“ THAT’ S THE FIRST SECRET: DETERMINING WHAT BUSINESS
VALUE YOU’ RE GOING TO GENERATE FROM THIS TECHNOLOGY”
Kristin Milchanowski Chief AI and Quantum Officer
BMO
AI plays a supporting role by connecting data across business units, giving bankers a fuller picture of each client relationship without making automated decisions on their behalf.
Importantly, Kristin is careful to draw a line around what the technology does and does not do here. The intelligence sits with the banker, not the algorithm, with AI simply widening their view of the client in front of them.
She adds:“ It’ s made possible by bringing together bits of data with AI where you are able to leverage insights from across the bank, equipping bankers with more connected information, so clients can benefit from a seamless experience.”
Where AI delivers value That theme carries through into how Kristin assesses value more widely. She cautions against viewing generative AI as the sole source of value, insisting that traditional AI methods still have plenty to offer. bmo. com 7