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Every brand was in its own little silo when it came to systems and technology , and all of the things talking , so we didn ’ t have one source of truth , for example .”
Today , digital solutions adopted during these challenging times will continue to shape the future of dining experiences .
“ We started our digital journey when we were catapulted into COVID , adding online ordering , adding all the third-party vendors , and having a mobile app ” DeSantis continues . “ Now , we ’ ve got all of that technology in place ; we ’ re refining , we ’ re upgrading , we ’ re looking to the future of what are we going to do next , how are we going to do it differently and to continue to be relevant and innovative .”
The role of automation While the impact of the pandemic was far-reaching , one of the most pressing issues
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