PERFECTSERVE
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better, more secure code faster. Business and support staff benefit from AI-driven meeting summaries, action items and information retrieval, often through platforms like Microsoft Copilot.
AI agents are treated like digital employees and deployed for repetitive tasks such as password management, freeing human staff for higher-value work.
Bob explains:“ We onboard them with capabilities, controls and security parameters. As if we have a repetitive function, an agent will act on it effectively, safely and in a controlled manner.”
2. Enhanced product capabilities PerfectServe transforms traditional reporting and analytics with conversational AI, allowing users
“ We have a balance for every month, quarter and year of featurerelated work”
BOB HACKNEY, CHIEF TECHNOLOGY OFFICER, PERFECTSERVE
to interact with data through natural dialogue rather than static dashboards.
“ We think about that in our reporting to give our customers a conversational interaction versus looking at a dashboard and trying to work with the data that way,” Bob goes on.
Voice IVRs( Interactive Voice Response systems) are being modernised, moving from rigid menu-based systems to conversational AI agents that understand and respond to natural language, significantly improving user experience and efficiency. perfectserve. com 11