The company’ s impact on healthcare is demonstrated in its ongoing partnership with PerfectServe, a provider of healthcare communications solutions focused on streamlining clinical communication. LucidPoint has worked closely with PerfectServe, building on a longstanding relationship with CIO Bob Hackney, to support its migration from traditional data centres into multiple AWS environments.
Scaling with PerfectServe“ They’ re leveraging the power of the cloud in many ways,” says Mike.“ Our team of seasoned technology experts has worked in close collaboration to develop their AWS platform. We’ ve also focused on adding resources to help them scale and deliver improvements in their products that really benefit end users.
“ One example is around a call forwarding service that PerfectServe offers to help patients contact doctors and healthcare professionals for advice,” adds Mike.“ They wanted to explore Agentic AI as a way to scale this and offer a better service. In close collaboration, we developed an architecture, and built and tested a prototype that was so successful it’ s been operating since, taking around 60,000 calls a month with a very high success rate. It’ s been an amazing project that’ s very scalable, and is a great example of how we work as a close partner with customers to solve key business problems.”
The pace of digital transformation means cloud adoption continues to be a priority for organisations in healthcare and beyond.“ Everything’ s moving rapidly, and we’ re super excited about the advances in technology,” says Mike.
“ In terms of our relationship with PerfectServe, Bob has a great vision for the organisation and our role is to provide our expertise to help scale and grow so they can ensure world-class healthcare services into the future.”
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