CLARK COUNTY
Technology as a catalyst for effective public service There is no aspect of public service in Clark County that doesn ' t have a technology component associated with it , and so all public services need to be enabled digitally , or through technology , in order to improve the lives of its residents .
As Clark County emerged from what was known as ‘ the Covid emergency response ’ to the ' new normal ' that we now live with , Leek says that the team “ spent a lot of time considering the impacted areas of people ' s lives ”.
The ‘ Pre-Covid era ’ saw a Clark County workforce that was focused on a mix of traditional and innovative thought processes in the delivery of services , but post-Covid , what the county has seen – after suddenly having to move and support thousands of employees to work-from-home setups – is the expectation that the county deliver “ noble solutions ”.
“ We want to innovate and rethink workflows ; we want to adopt and develop using agile practices ; we want our solutions to be techenabled ; and we want to ask our employees whether it ' s easy to do their jobs and , if not , what it is that prevents their jobs from being easily done ,” says Leek .
There were several initiatives that the county had on the books for years , such as digital signatures for documents , an initiative that had always been deprioritised in light of other needs . When the pandemic hit , the only way for leaders and their staff to sign documents , for example , was to implement an electronic signature solution . This was the case
“ What is available now is the technology to pull all of that together , if we just step back and rethink what it is that the public needs from us ”
BOB LEEK CIO , CLARK COUNTY clarkcountynv . gov 15