CLARK COUNTY
for both public and private enterprises the world-over . And , in short , all that was shelved for years became a reality in mere weeks due to necessity .
“ On that basis ,” says Leek , “ we now ask ourselves , ‘ what does nimble , innovative , smaller , agile , iterative development and service-modelling look like , versus how we would have done things in the past ?’.”
The technological foundation of effective public service delivery is one that inevitably requires partnerships , and Clark country ’ s partnerships are no exception .
Clark County ’ s core partnerships : T-Mobile and ServiceNow T-Mobile is one of the key service providers in the Clark County region – a relationship founded on a couple of basic , yet important principles .
One of these is that the two are closely aligned in their values . “ Our mission is to deliver services to the public ; T-Mobile ' s mission includes providing access to cellular solutions and the internet – and they are really focused on the opportunity to use those solutions in the way that a subscriber is looking for .”
Furthermore , T-Mobile is a national organisation , and , as Leek says , Clark is “ a very large urban and rural county ” that is focused on working with “ partners that have a national perspective ”.
“ We have very robust programmes with local organisations as well , but T-Mobile would be a great example of an organisation that we expect to work with because we are one of the largest counties in the US , and those large service providers would of course love to have access to as many subscribers as they could in a market like ours . So , strategically , we work with T-Mobile by sharing our plans with them concerning where we ' re going in terms of the services that we ' re trying to provide - and then we welcome their input to help refine those potential solutions .”
Another of Clark County ’ s major partners is ServiceNow . The county was an early adopter of ServiceNow and has been a customer for many years .
“ They provide some of our most core services when it comes to our IT organisation ,” says Leek , “ as well as our incident and problem management . Our asset management is also soon going to be done on ServiceNow , too .”
The ServiceNow toolkit really serves as an engine for the delivery of Clark County ’ s IT services , “ but in the future – being one of the premier , low-code / no-code solutions really focused on workflows – ServiceNow will be a key platform on which we can build the types of solutions that we need ”, according to Leek . “ We take an approach stipulating that , when we ' re presented with a need , the
16 clarkcountynv . gov