The platform has since added AI capabilities that move beyond text summarisation to task execution. Instead of manually searching for meeting rooms, employees can state their requirements and let AI agents handle the booking process.
Clark County is implementing these AI features with particular attention to public sector concerns about ethics and job displacement.
“ Being really smart about how I deploy AI in a way that’ s going to make my employees’ lives better and is going to make our constituents’
“ As we progressed into the AI era, what we identified is that whilst generative AI( Gen AI) was really interesting, the real opportunity was going to come at the intersection of AI and workflow” lives better,” Matt says.“ It’ s going to make us more efficient and more effective, but it’ s not going to lead to what you would usually consider around corporate downsizing.”
FOUR ELEMENTS DRIVE AI TRANSFORMATION BEYOND PILOT PROJECTS
Cprime | INRY has identified four components that separate successful AI implementations from limited pilot projects: mindset, mechanics, machines and medium.
Mindset involves rethinking problems to enable AI agents to work without constant human intervention. Mechanics covers the workflow design and modern tools needed to support automation. Machines refers to the underlying technology infrastructure, while medium addresses how users interact with AI-enabled systems.
“ What we see is you start to daisy-chain these things together, and all of a sudden what you’ ve realised is you’ ve AI-first transformed an entire part of your experience,” Matt says.
MATT ROBINETT
Head of Growth & Experience Cprime | INRY
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