Department of Customer Service, NSW Government Report March 2025 | Page 21

CREDIT : IMAGE
Partnering for success To achieve its cybersecurity objectives , after meeting strict government procurement policies and processes , DCS has partnered with several leading technology providers , each playing a crucial role in enhancing the department ’ s security capabilities .
that comes with large-scale digital transformation initiatives .
In addition to AI , DCS is advancing its digital identity initiatives . The NSW Digital Identity and Wallet project is a pioneering effort to transform how residents interact with government services . This secure , smartphone-based system allows individuals to verify their identities and credentials with ease while ensuring that their personal information remains protected .
• Cloudflare : Cloudflare has been instrumental in enhancing DCS ’ s network resilience . By leveraging Cloudflare ’ s global network infrastructure , the department has significantly mitigated the risk of Distributed Denial of Service ( DDoS ) attacks , which are a common and disruptive cyber threat . Cloudflare ’ s Web Application Firewall ( WAF ) has provided an additional layer of protection by filtering out malicious traffic before it reaches DCS ’ web applications , ensuring that only legitimate traffic is allowed through . This has been essential in maintaining the availability and security of DCS ’ s online and digital services
• SailPoint : Identity governance is critical in ensuring that the right individuals have access to the right resources at the right times . SailPoint ’ s Identity Governance and Administration ( IGA ) platform has enabled DCS to automate and manage identity lifecycle processes efficiently . With SailPoint , the department can enforce strict access controls , manage user identities across various systems
nsw . gov . au / departments-and-agencies / customer-service 21