Department of Customer Service, NSW Government Report March 2025 | Page 7

As AI and machine learning technologies boom , non-human identities are emerging more frequently . Whilst these can be integral to workloads , there is a need to ensure processes are secure .

Identity security is more critical than ever in today ’ s business landscape – particularly as digital environments become more complex , as MD for SailPoint Australia and New Zealand , Nam Lam , explains .

SailPoint ensures users can access the digital resources they need to do their jobs as productively as possible in the most secure way .
SailPoint provides identity management and governance , securing identities across digital ecosystems regardless of complexity level . Its ‘ behind-the-scenes ’ role ensures security .
“ SailPoint provides governance , management , security , and automation enabling digital access for users internally and externally from a central control point ,” Nam says .

Partnership with DCS : Keeping operations “ modernised ”

SailPoint has undergone numerous partnerships with organisations to manage identities , including the Department of Customer Service ( DCS ) of the New South Wales government . Its software is used to automate the process of onboarding , offboarding and managing user identities throughout their lifecycle , provide secure access to applications and conduct regular access reviews .
Now , DCS can meet required cybersecurity controls for identity , migrating to a SaaS solution instead of on-premise software .
“ We had to consider how to overcome all the complexity and moving parts to ensure DCS users are productive in the most secure way ,” Nam says .
SailPoint helped DCS create a central platform by cleaning up access , with users only having job-relevant access . Moving forward , DCS wants to harness SailPoint ’ s Identity Security Cloud and take advantage of its AI capabilities .
“ Our role is to ensure that DCS is moving into the future to keep themselves modernised ,” Nam comments . “ In this world of needing to do more with less , this is going to help DCS move into the future within the ever-changing technology landscape that we ’ re already seeing .”
WRITTEN BY : Amber Jackson sailpoint . com