Department of Customer Service, NSW Government Report March 2025 | Page 8

to issue digital driver ’ s licences and paving the way for digital identities globally .
“ When you can actually see the work your department and the agencies within it are delivering , you can know you ’ re making a difference ,” Sam begins .
A strategic vision for cybersecurity DCS has committed to developing a world-class cybersecurity function that not only addresses the current cyber threat landscape but also anticipates and mitigates emerging risks . This vision aligns with the broader Australian objective of becoming a global leader in cybersecurity by 2030 , as outlined in the 2023-2030 Australian Cyber Security Strategy . DCS security strategy emphasises the importance of building strong defenses , protecting critical infrastructure and enhancing threat detection and response capabilities across the nation​ .
To achieve its vision , DCS is focusing on these key areas :
• Strengthening cyber resilience : DCS aims to build a robust and resilient cybersecurity framework that can withstand evolving cyber threats . This involves implementing advanced security technologies , improving incident response capabilities and ensuring that all systems and data are protected with the highest standards of security
• Collaboration and coordination : DCS is working closely with Cyber Security NSW and other

“ WE ARE CONTINUALLY ADJUSTING OUR POSTURE TO ENSURE WE ’ RE READY TO RESPOND TO PERSISTENT AND EMERGING THREATS ”

SAM MACKAY , CHIEF INFORMATION SECURITY OFFICER , DEPARTMENT OF CUSTOMER SERVICE
8 nsw . gov . au / departments-and-agencies / customer-service