DEPARTMENT OF CUSTOMER SERVICE , NSW GOVERNMENT
government entities to align its cybersecurity initiatives with state-wide and national strategies . This collaboration is crucial for ensuring a cohesive approach to cybersecurity , where information sharing and coordinated responses to incidents are prioritised
• Leveraging advanced technologies : The department is investing in cutting-edge technologies such as AI and machine learning to enhance its threat detection and response capabilities . These technologies are critical in enabling NSW DCS to proactively identify and mitigate potential threats , thereby staying ahead of cybercriminals
• Professionalising the cyber workforce : A significant component of becoming a world-class cybersecurity function involves developing a skilled and capable workforce . DCS is focused on upskilling its cybersecurity teams and fostering a culture of continuous learning to ensure that its staff are equipped to handle the complexities of modern cyber threats
nsw . gov . au / departments-and-agencies / customer-service 9