Flywire Report | Page 14

FLYWIRE
understanding who you are working with and where the money is going.”
Flywire employs compliance and regulatory experts with extensive industry experience. These specialists meet with regulators, understand evolving requirements and translate complex regulatory language into practical operational guidance.
“ They walk away and then they’ re able to make it real for the rest of us,” Thérèse explains.“ I think the fun part is that we have to take these things into account when we’ re building our solutions. You can’ t ignore all of this. You also have to be a little bit creative because you don’ t want these very important requirements to detract from the customer experience.“ There are tons of conversations we have around how to meet requirements – how not to burden the client with friction unless you really need to. And, if you really need to, how do we do it in such a way that it doesn’ t erode the client experience? That level of creativity is some of the more interesting things that we get to do in the payments industry.”

“ Flywire sits down and asks the bigger question: what problem are you trying to solve?”

Thérèse Giambona, Head of Payables, Flywire
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