The role of strategic partnerships No payments company operates in isolation. Flywire’ s global reach depends on partnerships with financial institutions that provide payment rails, currency services and backoffice infrastructure.
Citibank, according to Thérèse, has been a critical partnership for Flywire, supporting both receivables operations and outgoing payment solutions.
The relationship extends back to Flywire’ s earliest days, with Citibank involved from day zero as the company obtained licences and established its payment structure.
“ I see them as an extension of the value that we drive for our clients,” Thérèse says.
The partnership benefits from established trust and understanding.“ Trust is there and that’ s important,” she adds.“ When you do need to phone because there’ s something going on, they trust that you’ re coming in good faith and they trust that you’ re coming prepared, that if there is a challenge or an issue you are going to equip them with all of the tools necessary to resolve it, or you’ re going to give them a lead. It’ s trust and that goes a long way in this business.” Through their partnership, Flywire leverages Citibank’ s payment, foreign exchange, market specific tools and global account structures. The collaboration proved particularly valuable during the US loan disbursement solution launch, with Citibank helping Flywire navigate complex requirements. flywire. com